Order and Inventory Management Data Dictionary

Service_Order__c

Label: Service Contract

This object supports the Service Contract life-cycle process for recurring services business process. Its role is to monitor contract status that must be adhered to such as contract term and rates for recurring and nonrecurring billings. There are workflow, attachments, and business intelligence dependent on this object. This information is used in Sales, Quality, and Finance processes

Field NameField LabelCreated in VersionDescriptionTypeDefault Value
Annual_RC_Fees__c Annual Contract Value Pre-Spring 2018 Average Total Recurring Fees after discounts over 12 months.

Currency(18,2) 0
Architecture_Deployment__c Architecture Deployment Pre-Spring 2018 Architecture deployment date

Date
Bill_To_Address_Formula__c Bill To Address Pre-Spring 2018 Default from the Account record - always populated from the Account record

Formula:
if(Override_Bill_To_Address__c != null, Override_Bill_To_Address__r.Name + BR() + Override_Bill_To_Address__r.Mailing_Street__c + BR()+ IF( ISBLANK( Override_Bill_To_Address__r.Mailing_Street_Additional_Information__c ) , '', Override_Bill_To_Address__r.Mailing_Street_Additional_Information__c + BR() ) + IF( ISBLANK( Override_Bill_To_Address__r.Building_Information__c ) , '', Override_Bill_To_Address__r.Building_Information__c + BR() ) + Override_Bill_To_Address__r.Mailing_City__c+ ', ' + Override_Bill_To_Address__r.Mailing_State_Province__c + ' ' + Override_Bill_To_Address__r.Mailing_Zip_Postal_Code__c + ' ' + Override_Bill_To_Address__r.Mailing_Country__c, Customer_Account_Sold_To__r.Name + BR() + Customer_Account_Sold_To__r.BillingStreet + BR()+ Customer_Account_Sold_To__r.BillingCity + ', ' + Customer_Account_Sold_To__r.BillingState + ' ' + Customer_Account_Sold_To__r.BillingPostalCode + ' ' + Customer_Account_Sold_To__r.BillingCountry)
Text
Billed_Through__c Billed Through Pre-Spring 2018 This is set by the billing engine after it creates the invoice.

Date
Billing_Error_Message__c Billing Error Message Pre-Spring 2018 Contains errors that the billing engine detects when billing the service contract.

Text(255)
Billing_Status__c Billing Status Pre-Spring 2018 The billing status of the entire contract. Ex Partially billed, Open, Completely Billed, Prepaid

Picklist:
Completely Billed
Open
Partially billed
Prepaid
Contract_Gross_Profit__c Contract Gross Profit Pre-Spring 2018 The gross profit of the contract based on the number of terms to be billed.

Formula:
Total_Contract_Value_Minus_Waived_Terms__c - Total_Contract_Cost__c
Currency(18,2)
Currency__c Currency Pre-Spring 2018 Currency for the Service Contract.

Looks up to: Currency_Master__c
Lookup
Current_Customer_Quotation__c Current Customer Quotation Pre-Spring 2018 The last customer quotation tie to the service contract record

Looks up to: Customer_Quotation__c
Lookup
Customer_Account_Sold_To__c Customer Account Sold To Pre-Spring 2018 This is a look up to current customer records

Looks up to: Account

Lookup
Customer_Contract_Counter_Signed__c Customer Contract Counter Signed Pre-Spring 2018 Contract has appropriate level of a management signature(s)

Checkbox false
Customer_Contract_Signed__c Customer Contract Signed Pre-Spring 2018 Contract has appropriate level of customer signature(s)

Checkbox false
Customer_Kick_off_Call_Completed__c Customer Kick-off Call Completed Pre-Spring 2018 Check when customer Kick-off meeting has been Executed

Checkbox false
Customer_Kick_off_Call_Schedule__c Customer Kick-off Call Schedule Pre-Spring 2018 Kick-off call should be conducted within 72 hours of Contract signature

DateTime
Customer_Purchase_Order__c Customer Purchase Order Pre-Spring 2018 Text(80)
Deployment_Internal_Ops_Handoff_Complete__c Deployment Internal Ops Handoff Complete Pre-Spring 2018 Date
Deployment_Internal_Ops_Review_Complete__c Deployment Internal Ops Review Complete Pre-Spring 2018 Date
Deposit_Amount__c Deposit Amount Pre-Spring 2018 This field is populated by a deposit invoice paid by the customer

Currency(18,2) 0
Deposit_Consumed__c Deposit Consumed Pre-Spring 2018 As items are billed, the deposit is consumed. This field indicates the amount that has been consumed.

Currency(18,2) 0
Description__c Description Pre-Spring 2018 This field flows to the memo field on the invoice during invoice generation

Html(32768)
Discounted_Term_Fees__c Discounted Term Fees Pre-Spring 2018 Amount of discount applied to the first and last terms.

Currency(11,2) 0
Internal_Solution_Review_Completed__c Internal Solution Review Completed Pre-Spring 2018 Check when this event is completed

Checkbox false
Invoice_Date_Option__c Invoice Date Option Pre-Spring 2018 This is used by the billing engine when the invoices are generated

Picklist:
Date invoice created
End of current month
Start of current month
Start of next month
Last_Invoice_Date__c Last Invoice Date Pre-Spring 2018 Last date an invoice was created for service contract

Date
Last_Invoice_Generation__c Last Invoice Generation Pre-Spring 2018 Date
Monthly_Recurring_Revenue__c Monthly Recurring Revenue Pre-Spring 2018 Currency(18,2) 0
Next_Invoice_Date__c Next Invoice Generation Pre-Spring 2018 Next date on which the billing engine is to run and create an invoice for the contract.

Date
Number_Service_Lines__c Number Service Lines Pre-Spring 2018 Current Active number of service items (Does not count Cancelled or Dis-Approved lines)

Summary
Original_Annual_RC_Fees__c Original Annual RC Fees Pre-Spring 2018 Original recurring fees for a year

Currency(18,2) 0
Original_Bill_To_Address__c Original Bill To Address Pre-Spring 2018 Notation of original billing address after a change has been incorporated

Formula:
if(Original_Override_Bill_To_Address__c != null, Original_Override_Bill_To_Address__r.Name + BR() + Original_Override_Bill_To_Address__r.Mailing_Street__c + IF( ISBLANK( Original_Override_Bill_To_Address__r.Mailing_Street_Additional_Information__c ) , '', Original_Override_Bill_To_Address__r.Mailing_Street_Additional_Information__c + BR() ) + IF( ISBLANK( Original_Override_Bill_To_Address__r.Building_Information__c) , '', Original_Override_Bill_To_Address__r.Building_Information__c+ BR() ) + BR()+Original_Override_Bill_To_Address__r.Mailing_City__c+ ', ' + Original_Override_Bill_To_Address__r.Mailing_State_Province__c + ' '+ Original_Override_Bill_To_Address__r.Mailing_Zip_Postal_Code__c + ' ' + Original_Override_Bill_To_Address__r.Mailing_Country__c, Customer_Account_Sold_To__r.Name + BR() + Customer_Account_Sold_To__r.BillingStreet + BR()+ Customer_Account_Sold_To__r.BillingCity + ', ' + Customer_Account_Sold_To__r.BillingState + ' ' + Customer_Account_Sold_To__r.BillingPostalCode + ' ' + Customer_Account_Sold_To__r.BillingCountry)
Text
Original_Contact_Term_Formula__c Original Contract Term Pre-Spring 2018 Notation of original Contract Term after a change has been incorporated

Formula:
Text( Original_Service_Term_Number__c) & " " & Original_Service_Term_Formula__c & "(s)"
Text
Original_Contract_First_Bill_Date__c Original Contract First Bill Date Pre-Spring 2018 Date
Original_Contract_Value_Formula__c Original Contract Value Pre-Spring 2018 Notation of original Contract Value before any changes has been incorporated

Formula:
Original_Total_Contact_Cost__c + Original_Total_RC_Price_Formula__c
Currency(18,2)
Original_Customer_Purchase_Order__c Original Customer Purchase Order Pre-Spring 2018 Notation of original Customer Purchaser Order number before any change has been incorporated

Text(80)
Original_Customer_Quotation__c Original Customer Quotation Pre-Spring 2018 Notation of original Customer Quotation number

Looks up to: Customer_Quotation__c
Lookup
Original_NRC_Discounted_Percent__c Original NRC Discounted % Pre-Spring 2018 Percent(3,0) 0
Original_New_Override_Ship_To_Address__c Original Override Ship To Address Pre-Spring 2018 Looks up to: Customer_Address__c
Lookup
Original_Number_Service_Lines__c Original Number Service Lines Pre-Spring 2018 Notation of original number of Service Contract Lines

Number(10,0)
Original_Override_Bill_To_Account_Addres__c Original Override Bill To Ac Address Pre-Spring 2018 Looks up to: Customer_Address__c
Lookup
Original_Override_Bill_To_Account__c Original Override Bill To Account Pre-Spring 2018 Looks up to: Account

Lookup
Original_Override_Bill_To_Address__c Original Override Bill To Address Pre-Spring 2018 Notation of Overridden billing address after a change has been incorporated

Looks up to: Customer_Address__c
Lookup
Original_RC_Discounted_Percent__c Original RC Discounted % Pre-Spring 2018 Percent(3,0) 0
Original_RC_Price_Discounted__c Original RC Discounted Pre-Spring 2018 Original discounted amount for recurring fees

Currency(18,2) 0.00
Original_Service_Contract_Start_Date__c Original Service Contract Start Date Pre-Spring 2018 Date
Original_Service_Order_End_Date__c Original Service Contract End Date Pre-Spring 2018 Original service contract end date

Date
Original_Service_Term_Formula__c Original Service Term Pre-Spring 2018 Notation of original service term after a change has been incorporated

Formula:
IF( Original_Service_Term_Record__c != null, Original_Service_Term_Record__r.Name, $Label.ServiceTermMonth)
Text
Original_Service_Term_Number__c Original Service Term Number Pre-Spring 2018 Notation of number of original service term after a change has been incorporated

Number(10,0) 0
Original_Service_Term_Record__c Original Service Term Record Pre-Spring 2018 Notation of number of original service term after a change has been incorporated

Looks up to: Service_Term__c
Lookup
Original_Total_Contact_Cost__c Original Total Contract Cost Pre-Spring 2018 Formula:
Original_Total_NRC_Cost__c + Original_Total_RC_Cost__c
Currency(18,2)
Original_Total_NRC_Cost__c Original Total NRC Cost Pre-Spring 2018 Currency(18,2) 0
Original_Total_NRC_Discounted_Price__c Original NRC Discounted Pre-Spring 2018 Original discounted amount for nonrecurring fees

Currency(18,2) 0.00
Original_Total_NRC_Extended_Formula__c Original Total NRC Fees Pre-Spring 2018 Original summary total on nonrecurring fees

Formula:
Original_Total_NRC_Materials__c + Original_Total_NRC_Options__c + Original_Total_NRC_Time__c
Currency(18,2)
Original_Total_NRC_Materials__c Original Total NRC Materials Pre-Spring 2018 Original summary total on nonrecurring fees for materials

Currency(18,2) 0.00
Original_Total_NRC_Options__c Original Total NRC Options Pre-Spring 2018 Original summary total on nonrecurring fees for options

Currency(18,2) 0.00
Original_Total_NRC_Price_Formula__c Original Total NRC Fees After Discounts Pre-Spring 2018 Original summary total on nonrecurring fees after discounts

Formula:
Original_Total_NRC_Extended_Formula__c - Original_Total_NRC_Discounted_Price__c
Currency(18,2)
Original_Total_NRC_Time__c Original Total NRC Time Pre-Spring 2018 Original summary total on nonrecurring fees for time

Currency(18,2) 0.00
Original_Total_RC_Base__c Original Total RC Base Pre-Spring 2018 Original summary total on recurring base fees

Currency(18,2) 0.00
Original_Total_RC_Cost__c Original Total RC Cost Pre-Spring 2018 Currency(18,2) 0
Original_Total_RC_Extended_Formula__c Original Total RC Fees Pre-Spring 2018 Original summary total on recurring fees

Formula:
Original_Total_RC_Base__c + Original_Total_RC_Options__c
Currency(18,2)
Original_Total_RC_Options__c Original Total RC Options Pre-Spring 2018 Original summary total on recurring fees for options

Currency(18,2) 0.00
Original_Total_RC_Price_Formula__c Original Total RC Fees After Discounts Pre-Spring 2018 Original summary total on recurring fees after discounts

Formula:
Original_Total_RC_Extended_Formula__c - Original_RC_Price_Discounted__c
Currency(18,2)
Override_Bill_To_Account_Address__c Override Bill To Account Address Pre-Spring 2018 Looks up to: Customer_Address__c
Lookup
Override_Bill_To_Account__c Override Bill To Account Pre-Spring 2018 Looks up to: Account

Lookup
Override_Bill_To_Address__c Override Bill To Address Pre-Spring 2018 Notation of Original Billing Adress after a change has been incorporated

Looks up to: Customer_Address__c
Lookup
Override_Ship_To_Address__c Override Ship To Address Pre-Spring 2018 Looks up to: Customer_Address__c
Lookup
PMO_Project_Close_Customer_Welcome__c PMO Project Close - Customer Welcome Pre-Spring 2018 Date
Pepetual_Contract__c Perpetual Contract Pre-Spring 2018 Checkbox false
Price_Type__c Price Type Pre-Spring 2018 Looks up to: Price_Type__c
Lookup
Project_Manager_Assigned__c Project Manager Assigned Pre-Spring 2018 Manger's name typically assigned by a PMO

Text(100)
Project__c Project Pre-Spring 2018 Typically used to Identify a Project designation used internally

Text(255)
RC_Percent_Discounted__c Total RC Discounted % Pre-Spring 2018 Current discounted percent on recurring fees with any incorporating changes

Percent(5,2) 0
RC_Price_Discounted__c Total RC Discounted Pre-Spring 2018 Current discounted amount on recurring fees with any incorporating changes

Currency(18,2) 0.00
Remain_Contract_Term_Formula__c Remaining Contract Term Pre-Spring 2018 Remaining number of contracted terms on this contract

Formula:
Text( Remain_Service_Term_Number__c ) & " " & Service_Term_Formula__c & "(s)"
Text
Remain_Service_Term_Number__c Remain Service Term Number Pre-Spring 2018 Remaining number of service terms on this contract

Number(10,0) 0
Remaining_Deposit__c Remaining Deposit Pre-Spring 2018 This field displays the remaining deposit that has not been consumed

Formula:
Deposit_Amount__c - Deposit_Consumed__c
Currency(18,2)
Remaining_Terms_to_be_Billed__c Remaining Terms to be Billed Pre-Spring 2018 Terms that are yet to be billed. This is used to calculate the remaining contract value.

Number(10,0) 0
Revision__c Revision Pre-Spring 2018 Number of revisions to service contract

Number(5,0) 0
Sales_Order__c Sales Order Pre-Spring 2018 Looks up to: Sales_Order__c
Lookup
Service_Contract_Start_Date__c Service Contract Start Date Pre-Spring 2018 Date
Service_Order_Active_Date__c Service Contract Active Date Pre-Spring 2018 This is the effective date to begin billing on this contract - set by "Activate" button

Date
Service_Order_Approved_Date__c Service Contract Approved Date Pre-Spring 2018 This is the Approved date on this contract - set after internal approvals are completed

Date
Service_Order_Cancel_Date__c Service Contract Cancel Date Pre-Spring 2018 This is the Cancelled date on this contract - set after "Cancel" button is selected

Date
Service_Order_End_Date__c Service Contract End Date Pre-Spring 2018 This is a calculated date for the contract end - The calculation for Service contract end date is creation date times the number of contract terms i.e. (creation date + 36 Months )

Date
Service_Order_First_Bill_Date__c Service Contract First Bill Date Pre-Spring 2018 The default is the SC start date and will not change if you change the SC start date. If the SC start date is changed and the first bill date then occurs after the SC start date by more than a term you can edit the first bill date to avoid waived terms.

Date
Service_Order_Suspend_Date__c Service Contract Suspend Date Pre-Spring 2018 This is the effective date to begin suspension of billing on this contract - set by "Suspend" button

Date
Service_Term_Cost_Formula__c Service Term Fees Pre-Spring 2018 Total of all Recurring and Nonrecurring fees incorporating changes and including any discounts

Formula:
Total_RC_Price_Formula__c
Currency(18,2)
Service_Term_Formula__c Service Term Pre-Spring 2018 Service Term

Formula:
IF(Service_Term_Record__c != null, Service_Term_Record__r.Name, $Label.ServiceTermMonth)
Text
Service_Term_Number__c Service Term Number Pre-Spring 2018 Service Term Number

Number(10,0) 0.00
Service_Term_Record__c Service Term Record Pre-Spring 2018 Type of Service term

Looks up to: Service_Term__c
Lookup
Status__c Status Pre-Spring 2018 Current status of service contract

Picklist:
Active
Active/Pending Change Request
Approved
Approved/Pending Change Request
Cancelled
Dis-Approved
Expired
New
Submitted for Approval
Suspended
Suspended/Pending Change Request
Sync_Header_Terms_to_Lines__c Sync Header Terms to Lines Pre-Spring 2018 Checkbox true
Terms_to_be_Billed__c Terms to be Billed Pre-Spring 2018 Terms to be billed. For example, if the contract is for 12 months and the Service Contract Start Date is September 1st and the the Service Contract First Bill date is November 1st, the number of terms to be billed will be 10.

Number(10,0) 0
Total_Additional_Charges__c Total Additional Charges Pre-Spring 2018 The total additional charges over lifetime contract

Currency(18,2) 0
Total_Contact_Cost__c Deprecated Total Contract Cost Pre-Spring 2018 Formula:
Total_RC_Cost__c + Total_NRC_Cost__c
Currency(18,2)
Total_Contract_Cost__c Total Contract Cost Pre-Spring 2018 Total cost of the contract.

Currency(11,2) 0
Total_Contract_Terms_Formula__c Total Contract Terms Pre-Spring 2018 Total number of service contract terms for this contract - i.e number of months

Formula:
Text(Service_Term_Number__c) & " " & Service_Term_Formula__c & "(s)"
Text
Total_Contract_Value_After_Waived_Terms__c Deprecated Contract Value Waived Terms Fall 2020 Total Contract Value minus Waived Term Fees.

Formula:
0
Currency(18,2)
Total_Contract_Value_Minus_Waived_Terms__c Total Contract Value After Waived Terms Pre-Spring 2018 Total Contract Value minus Waived Term Fees.

Currency(18,2) 0
Total_Invoiced__c Total Invoiced Pre-Spring 2018 Currency(18,2) 0
Total_NRC_Cost__c Total NRC Cost Pre-Spring 2018 Currency(18,2) 0
Total_NRC_Discount_Price__c Total NRC Discounted Pre-Spring 2018 Current discounted amount on nonrecurring fees with any incorporating changes

Currency(18,2) 0.00
Total_NRC_Discounted_Percent__c Total NRC Discounted % Pre-Spring 2018 Percent(3,0) 0
Total_NRC_Extended__c Total NRC Fees Pre-Spring 2018 Current nonrecurring fees with any incorporating changes

Formula:
Total_NRC_Materials__c + Total_NRC_Options__c + Total_NRC_Time__c
Currency(18,2)
Total_NRC_Invoice__c Total NRC Invoice Pre-Spring 2018 Current nonrecurring amount invoiced with any incorporating changes

Summary
Total_NRC_Materials__c Total NRC Materials Pre-Spring 2018 Current nonrecurring fees for materials with any incorporating changes

Currency(18,2) 0.00
Total_NRC_Not_Invoiced__c Total NRC Not Invoiced Pre-Spring 2018 Current nonrecurring fees with any incorporating changes that have not been invoiced to date

Summary
Total_NRC_Options__c Total NRC Options Pre-Spring 2018 Current nonrecurring fees for options with any incorporating changes

Currency(18,2) 0.00
Total_NRC_Price_Formula__c Total NRC Fees After Discounts Pre-Spring 2018 Current total on nonrecurring fees after discounts and with any incorporating changes

Formula:
Total_NRC_Extended__c - Total_NRC_Discount_Price__c
Currency(18,2)
Total_NRC_Time__c Total NRC Time Pre-Spring 2018 Current total on nonrecurring fees for time with any incorporating changes

Currency(18,2) 0.00
Total_Prorated_Amount_Billed__c Total Prorated Amount Billed To Date Pre-Spring 2018 Total Prorated Amount Billed To Date

Currency(18,2) 0
Total_RC_Base__c Total RC Base Pre-Spring 2018 Current total on recurring base fees with any incorporating changes

Currency(18,2) 0.00
Total_RC_Cost__c Total RC Cost Pre-Spring 2018 Currency(18,2) 0
Total_RC_Extended_Formula__c Total RC Fees Pre-Spring 2018 Current total on recurring fees with any incorporating changes

Formula:
Total_RC_Base__c + Total_RC_Options__c
Currency(18,2)
Total_RC_Options__c Total RC Options Pre-Spring 2018 Current total on recurring fees for options with any incorporating changes

Currency(18,2) 0.00
Total_RC_Price_Formula__c Total RC Fees After Discounts Pre-Spring 2018 Current total on recurring fees after discounts and with any incorporating changes

Formula:
Total_RC_Extended_Formula__c - RC_Price_Discounted__c
Currency(18,2)
Warehouse__c Warehouse Pre-Spring 2018 Looks up to: Warehouse__c
Lookup


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