Customer Success Cloud Data Dictionary

Customer_Success_Metric__c

Label: Customer Success Metric

Stores information about customer success metrics.

Field NameField LabelCreated in VersionDescriptionTypeDefault Value
Description__c Description February 2024 The description of the metric.

LongTextArea(32768)
Lower_Threshold__c Lower Threshold February 2024 Determines the lower limit for the metric.

Number(18,0)
Metric_Type__c Metric Type February 2024 The type the metric is grouped by.

Picklist:
Revenue
Support
Touchpoints
Usage
Upper_Threshold__c Upper Threshold February 2024 Determines the higher limit for the metric.

Number(18,0)
Weighting__c Weighting February 2024 Determines the contribution in percent that each metric has towards the accounts health score.

Percent(2,0) 0


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