Customer Success Cloud Data Dictionary

Playbook_Skill__c

Label: Playbook Skill

A junction object that stores the relationship between the Playbook and CS Skill objects. Used to determine the skills a resource must have to be suitable for allocation to a playbook.

Field NameField LabelCreated in VersionDescriptionTypeDefault Value
Playbook__c Playbook Winter 2025 The playbook associated with the CS skill.

Looks up to: Playbook__c
Lookup
Rating__c Minimum Rating Winter 2025 The level of competence in the skill that is required by the playbook.

Picklist
Skill__c CS Skill Winter 2025 The CS skill associated with the playbook.

Looks up to: Skill__c
MasterDetail


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