Customer Success Cloud Data Dictionary

Changes to the Schema in Winter 2025

The following changes have been introduced in the Winter 2025 release.

New Objects Added

Business_Challenge__c
CS_Cloud_Notification_Settings__c
Playbook_Skill__c
Resource_Pool_Membership__c
Resource_Pool__c
Resource_Skill__c
Skill__c

Deprecated Objects

No changes have been made in this release.

Updates to Objects

New Fields Added

Object NameField NameType
Account_Customer_Success_Segment__c Is_Active__c Checkbox
Activity__c Objective__c Lookup
Playbook__c Lookup
Success_Plan__c Lookup
CS_Cloud_Filter_Settings__c Activity_Tracker_Filter_Field_Set__c Text(59)
Add_Accounts_To_Segment_Field_Set__c Text(59)
Add_Pool_Member_Filter_Field_Set__c Text(59)
CS_Cloud_Settings__c Enable_Pools_With_Same_Role__c Checkbox
CS_Cloud_Templating_Settings__c CS_Activity_Create_Field_Set__c Text(59)
Customer_Success_Cloud_Process_Settings__c Bypass_CS_Activity_Trigger__c Checkbox
Bypass_Objective_Kpi_Trigger__c Checkbox
Bypass_Playbook_Skill_Trigger__c Checkbox
Bypass_Resource_Pool_Membership_Trigger__c Checkbox
Bypass_Resource_Pool_Trigger__c Checkbox
Bypass_Resource_Skill_Trigger__c Checkbox
Objective_KPI__c Category__c Picklist:
Approval on Time
Budget Variance
Completion on Time
Customer Satisfaction
Project Margin
Reduced Timecard Errors and Time to Bill
Resource Management Margin
Skill Capacity
Time to Staff
Timecards Submitted on Time
Utilization
Last_Progress_Update__c DateTime
Previous_KPI_Progress__c Percent(18,2)
Previous_Value__c Number(18,4)
Progress__c Percent(18,2)
Status__c Text
Objective__c Parent_Account__c Lookup
Playbook__c Role__c Picklist

Deprecated Fields

No changes have been made in this release.


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