Customer Success Cloud Data Dictionary

Skill__c

Label: CS Skill

Records a specific competency. Skills can be assigned to playbooks to determine the skills a resource must have to be suitable for allocation to it, and assigned to CS Cloud resources to track their individual competencies.

Field NameField LabelCreated in VersionDescriptionTypeDefault Value
Description__c Description Winter 2025 The description of the skill.

LongTextArea(32768)
Role__c Role Winter 2025 The resource roles associated with the skill. The Role global picklist value set contains the options available in this picklist field.

MultiselectPicklist
Type__c Type Winter 2025 The type of skill.

Picklist:
Industry
Leadership
Organizational
Product
Role specific
Soft
Technical


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