Customer Success Cloud Data Dictionary

csc__CS_Cloud_Settings__c

Label: CS Cloud Settings

Contains settings that control the behavior of CS Cloud in your org.

Field NameField LabelCreated in VersionDescriptionTypeRequiredDefault Value
csc__Enable_Pools_With_Same_Role__c Enable Pools with same Role and Region September 2024 Contains settings that control the resource pool, which can be created or updated to have the same role and region as an existing resource pool in CSC within your org.

Checkbox false
csc__Objective_Blocked_Statuses__c Objective Blocked Statuses Summer 2025 The comma-separated objective statuses that set the related objective key performance indicators as blocked.

Text(255) false "Blocked"
csc__Playbook_Task_Completed_Statuses__c Playbook Task Completed Statuses January 2024 When the playbook task Status field is updated to any value defined in this custom setting, the Completed checkbox is automatically selected. Also, when the Completed checkbox is manually selected, and the Status field does not contain a value defined in this custom setting, the status to Completed.

Text(255) false "Complete"


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