Customer Success Cloud Data Dictionary

csc__CS_Cloud_AI_Summary_Settings__c

Label: CS Cloud AI Summary Settings

Contains settings that control the behavior of AI summaries in CS Cloud.

Field NameField LabelCreated in VersionDescriptionTypeRequiredDefault Value
csc__Account_Summary_Highlights_Fields__c Account Summary Highlights Fields January 2026 The API name of the field set that defines the additional fields displayed in the Account Highlights section of the Generate Account Summary window.

Text(59) false "Account_Summary_Highlights_Fields"
csc__Disable_Active_Expansion_Opportunities__c Disable Active Expansion Opportunities Spring 2026 If selected, the number of active expansion opportunities isn't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false
csc__Disable_Active_Projects__c Disable Active Projects Spring 2026 If selected, the number of active projects isn't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false
csc__Disable_Escalated_Cases__c Disable Escalated Cases Spring 2026 If selected, the number of escalated cases isn't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false
csc__Disable_Open_Cases__c Disable Open Cases Spring 2026 If selected, the number of open cases isn't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false
csc__Disable_Open_Opportunities__c Disable Open Opportunities Spring 2026 If selected, the number of open opportunities isn't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false
csc__Disable_Overall_KPI_Progress__c Disable Overall KPI Progress Spring 2026 If selected, the overall KPI progress isn't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false
csc__Disable_Product_Family__c Disable Product Family Spring 2026 If selected, product families aren't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false
csc__Disable_Red_Projects__c Disable Red Projects Spring 2026 If selected, the number of red projects isn't displayed in the Account Highlights section of the Generate Account Summary window.

Checkbox false


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