Customer Success Cloud Data Dictionary

csc__CS_Cloud_Resource_Allocation_Settings__c

Label: CS Cloud Resource Allocation Settings

Contains settings that control the behavior of resource allocation in CS Cloud.

Field NameField LabelCreated in VersionDescriptionTypeRequiredDefault Value
csc__Account_Sequential_Auto_Allocation__c Account Sequential Auto-Allocation January 2026 If selected, auto-allocation on the accounts is done using the sequential methodology.

Checkbox false false
csc__Include_Sub_Regions_In_Auto_Allocation__c Include Subregions in Auto-Allocation Spring 2025 If selected, auto-allocation will be done by including Subregions.

Checkbox false false
csc__Match_All_Account_Skills__c Match All Account Skills January 2026 If selected, auto-allocation requires matching all account skills.

Checkbox false false
csc__Match_All_Playbook_Skills__c Match All Playbook Skills January 2026 If selected, auto-allocation requires matching all playbook skills.

Checkbox false false
csc__Match_All_Success_Plan_Skills__c Match All Success Plan Skills January 2026 If selected, auto-allocation requires matching all success plan skills.

Checkbox false false
csc__Match_Exceed_Account_Skills_Ratings__c Match/Exceed Account Skills Ratings January 2026 If selected, auto-allocation requires matching or exceeding account skills ratings.

Checkbox false false
csc__Match_Exceed_Playbook_Skills_Ratings__c Match/Exceed Playbook Skills Ratings January 2026 If selected, auto-allocation requires matching or exceeding playbook skills ratings.

Checkbox false false
csc__Match_Exceed_Success_Plan_Skills_Ratings__c Match/Exceed Success Plan Skills Ratings January 2026 If selected, auto-allocation requires matching or exceeding success plan skills ratings.

Checkbox false false
csc__Playbook_Mass_Allocation_Batch_Size__c Playbook Mass Allocation Batch Size Summer 2025 The number of playbooks processed in a single batch during mass allocation.

Number(2,0) true 10
csc__Sequential_Auto_Allocation__c Playbook Sequential Auto-Allocation Spring 2025 If selected, auto-allocation on the playbooks is done using the sequential methodology.

Checkbox false false
csc__Success_Plan_Sequential_Auto_Allocation__c Success Plan Sequential Auto-Allocation January 2026 If selected, auto-allocation on the success plans is done using the sequential methodology.

Checkbox false false


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