CS_Cloud_Settings__c
Label: CS Cloud Settings Contains settings that control the behavior of CS Cloud in your org.
| Enable_Pools_With_Same_Role__c |
Enable Pools with the Same Roles |
September 2024 |
If selected, resource pools can be created or updated to have the same role as existing resource pools in Customer Success Cloud.
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Checkbox |
false |
| Playbook_Task_Completed_Statuses__c |
Playbook Task Completed Statuses |
January 2024 |
When the playbook task Status field is updated to any value defined in this custom setting, the Completed checkbox is automatically selected. Also, when the Completed checkbox is manually selected, and the Status field does not contain a value defined in this custom setting, the status to Completed.
|
Text(255) |
"Complete" |
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