Customer Success Cloud Data Dictionary

Objective_KPI__c

Label: Objective KPI

Stores the key performance indicator records that were created for objectives.

Field NameField LabelCreated in VersionDescriptionTypeDefault Value
Baseline_Value__c Baseline Value Summer 2024 The starting value of the objective key performance indicator.

Number(18,4)
Category__c Category August 2024 The category of the objective key performance indicator.

Picklist:
Approval on Time
Budget Variance
Completion on Time
Customer Satisfaction
Project Margin
Reduced Timecard Errors and Time to Bill
Resource Management Margin
Skill Capacity
Time to Staff
Timecards Submitted on Time
Utilization
Current_Value__c Current Value Summer 2024 The current value of the objective key performance indicator.

Number(18,4)
Description__c Description Summer 2024 The description of the objective key performance indicator.

Text(255)
Objective__c Objective Summer 2024 The objective that the objective key performance indicator is associated with.

Looks up to: Objective__c
Lookup
Progress__c Progress October 2024 Calculates the percent completion of the objective KPI.

Formula:
IF(OR(ISNULL(Target_Value__c),ISNULL(Current_Value__c)) , NULL , IF(BLANKVALUE(Baseline_Value__c, 0) = Target_Value__c , IF(Current_Value__c < Target_Value__c, 0, 1) , MAX( MIN( (Current_Value__c - BLANKVALUE(Baseline_Value__c, 0)) / (Target_Value__c - BLANKVALUE(Baseline_Value__c, 0)) , 1) , 0) ) )
Percent(18,2)
Target_Date__c Target Date Summer 2024 The target date of the objective key performance indicator.

Date
Target_Value__c Target Value Summer 2024 The target value of the objective key performance indicator.

Number(18,4)
Unit__c Unit Summer 2024 The unit of measurement for the baseline, current, and target values of the objective key performance indicator.

Picklist:
Days
EUR
GBP
Hours
JPY
Months
Percent
Quantity
USD
Weeks


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