Customer Success Cloud Data Dictionary

csc__Resource_Skill__c

Label: CS Resource Skill

A junction object that stores the relationship between the CS Cloud Resource and CS Skill objects. Used to determine the competencies of a resource.

Field NameField LabelCreated in VersionDescriptionTypeRequiredDefault Value
csc__Notes__c Notes Winter 2025 The notes entered on the CS resource skill.

TextArea false
csc__Numerical_Rating__c Numerical Rating Winter 2025 For system use. Used to calculate the rating of resource skills.

Formula:
IF(ISBLANK(TEXT(csc__Rating__c)), 0, IF( ISNUMBER( LEFT(TEXT(csc__Rating__c), 2) ), VALUE(LEFT(TEXT(csc__Rating__c), 2)), VALUE(LEFT(TEXT(csc__Rating__c), 1)) ))
Number(18,0) false
csc__Rating__c Rating Winter 2025 The skill ratings available for CS Cloud resources.

Picklist false
csc__Resource__c CS Cloud Resource Winter 2025 The CS Cloud resource associated with the CS resource skill.

Looks up to: csc__Resource__c
MasterDetail
csc__Skill_Set__c CS Skill Set January 2025 The CS skill set associated with the resource.

Looks up to: csc__Skill_Set__c
Lookup false
csc__Skill__c CS Skill Winter 2025 The CS skill associated with the CS resource skill.

Looks up to: csc__Skill__c
MasterDetail


© Copyright 2009–2025 Certinia Inc. All rights reserved. Various trademarks held by their respective owners.