Customizing Jira - PSA Mappings

The mappings used by the connector are defined as records of the IHC Mappings Jira to PSA custom metadata type. The Integration Hub Connector: Jira - PSA provides default mappings that can be used out-of-the-box. Depending on your requirements, you can modify existing or create new mappings. For a full list of default mappings, see IHC Mappings Jira to PSA Default Records.

Notes:
  • When creating or changing mappings, make sure to map PSA fields to Jira fields of the same type. For example, you must map a Boolean PSA field (checkbox or formula field) to a Boolean field in Jira.
  • Once you activate the Integration Hub Connector: Jira - PSA via the Feature Console, the customized mappings become active. If you already activated the connector before editing the mappings, you need to revert the Push the keys and mappings step in the Feature Console and perform it again.
  • Priority and status value mappings for the synchronization between project tasks and issues are configured in a Foundations configuration item custom metadata record. For more information, see Customizing the Priority and Status Value Mappings.
Warning:

The following mappings are needed for the connector to work properly. You must not change or delete them.

  • PSAJiraProject
    • Id
    • JiraProjectId
    • Url
  • PSAJiraProjectIssue
    • Id
    • JiraIssueId
    • JiraIssueKey
    • JiraProjectKey
  • PSAJiraProjectTaskIssue
    • JiraParentKey
    • JiraParentId
    • ParentLinkField
  • PSAJiraResource
    • Id
  • PSAJiraWorkLog
    • AssignmentId
    • Id
    • IssueId
    • ProjectId
    • ResourceId

For steps on how to create or edit mappings, see the following: