Canceled Contract Line Items

Billing Central cancels a contract line item if you end the contract before the line starts. This might happen if a customer wants to cancel a contract early, and a future contract line item for a product or service is never going to be fulfilled. Canceled contract line items are never billed.

When Billing Central cancels a contract line item:

  • The Canceled checkbox on the contract line item is selected.
  • The contract line item's start and end dates are unchanged.
  • The contract line item's TCLVClosed Total Contract Line Value , Monthly Recurring Revenue, and Annual Recurring Revenue are set to zero.
  • All billing schedules for the contract line item are deleted.
  • All draft billing document line items for the contract line item are deleted.

You can cancel contract line items on draft contracts manually, but not on active contracts. A canceled contract line item will never be billed, so you must only select the Canceled checkbox for a contract line item that will never be fulfilled.

You cannot cancel a contract line item that already has usage records.

Note:

If the Allow End Contract Line Before Billed To field in the Billing Central Settings custom setting is enabled, a future contract line item that has been billed might be marked as canceled. This might result in Billing Central creating a draft credit note automatically for the refund amount. For more information, see Automatic Creation of Draft Credit Notes When Applying Change Requests.