Return Material Authorization Fields

Here is a description of the fields on a Return Material Authorization (RMA).

Key: * – Mandatory field; R – Read-only.

Field		Description
Claim Administrator Instruction External		Instructions that the claim administrator has provided to the customer.
Claim Administrator Notes Internal		Notes field where the person administrating the warranty claim can enter notes about the claim.
Claim Resolve Action Notes External		Warranty claim administrator's notes to the customer on how the claim is to be resolved.
Claim Resolve Action Notes Internal		Warranty claim administrator's action notes on how the claim is to be resolved.
Confirm To		Name of the customer's representative who is returning the item.
Customer Account		Salesforce customer account associated with the RMA Return Material Authorization.
Customer PO Number		Customer's authorizing Purchase Order Number.
Date Returned		Date on which the items were returned to the warehouse and a receipt created
Issue RMA	*	Indicates whether a RMA number is to be issued.
Item Master		Item master record of the item to which a claim is being made.
Item Ship Date		Date on which the item was shipped back to the warehouse.
Item Shipped Value		Value of the item to be returned when it was originally shipped.
Material Return Warehouse	*	Warehouse to which the item is to be returned.
Order Type		Type of item that was sold.
Ownership		Ownership of the material being returned. The value is set from the sales order associated with the return material authorization. You can change the value in this field.
Quantity	*	Number of the item returned by the customer.
Sales Order		Sales order to which this RMA relates.
Sales Order Line Item		Lookup to the sales order line item to which this RMA relates.
OIM Currency of Shipped Value		The Order and Inventory Management currency of the Item Shipped Value field. This does not affect the other currency fields of this record.
Selling Price		Price that the item was sold for.
Supplier Claim		Indicates whether the warranty claim invokes a warranty claim with the supplier.
Warranty Claim Action		Indicates the action taken to resolve the warranty claim.
Warranty Claim Filed Date		Date on which the warranty claim was filed.
Warranty Claim Granted		Indicates whether the warranty claim for the item has been approved.
Warranty Claim Resolve Date		Date on which the warranty claim was resolved.