Voiding an Invoice

You can void an invoice to make it invalid. This retains the invoice record in the system with a status of "Voided" and creates a credit invoice record with a credit invoice line for each of the lines in the source invoice.

You can void an invoice as follows:

1. Go to the Invoices tab.
2. Open the invoice that you want to void.
3. From the action buttons at the top of the invoice's record page, click Void Invoice. A new confirmation window opens.
4. Read the confirmation message and click Yes to void the invoice.

Notes:

• You can only void an invoice when the credit status is "Not Credited" and the shipping status is "Shipping Completed".
• If Order and Inventory Management – Accounting Connector is installed in your org, a sales credit note might be automatically created from the credit invoice. For more information, see Credit Invoices to Sales Credit Notes.