Canceled Contract Line Items
Billing Central cancels a contract line item if you end the contract before the line starts. This might happen if a customer wants to cancel a contract early, and a future contract line item for a product or service is never going to be fulfilled. Canceled contract line items are never billed.
When Billing Central cancels a contract line item:
- The Canceled checkbox on the contract line item is selected.
- The contract line item's start and end dates are unchanged.
- The contract line item's TCLV Total Contract Line Value , Monthly Recurring Revenue, and Annual Recurring Revenue are set to zero.
- All billing schedules for the contract line item are deleted.
- All draft billing document line items for the contract line item are deleted.
You can cancel contract line items on draft contracts manually, but not on active contracts. A canceled contract line item will never be billed, so you must only select the Canceled checkbox for a contract line item that will never be fulfilled.
You cannot cancel a contract line item that already has usage records.