SECTIONSCustomer Success Metric Fields
The Customer Success metric record includes the following fields.
|
Field: |
Description: |
|---|---|
| Description | The description of the metric. |
| Lower Threshold | Determines the lower limit for the metric. |
| Metric Type | The type the metric is grouped by. |
| Upper Threshold | Determines the higher limit for the metric. |
| Weighting |
Determines the contribution in percent that each metric has towards the accounts health score. |