Reverting Billing Data for Invoiced Billing Events
You might need to cancel a sales invoice that was incorrectly created or rectify a sales invoice that is disputed by a customer. With PSA – Accounting Connector installed, you must consider both the Accounting documents and the PSA business records that they were created from.
In PSA, this means that you would typically want to delete the billing event and revert the business records (timecard splits, expenses, milestones, miscellaneous adjustments, and budgets) to a state where they can be billed again. This process is known as reverting billing data. For more information, see Services Billing Overview and Reverting Billing.
In Accounting, this means that you must discard or cancel the sales invoice or credit note. For more information, see the following:
In some cases, PSA – Accounting Connector automatically processes the Accounting documents when you revert billing data in PSA. The table below provides more information.
In all other cases, you must manually resolve the issues in Accounting before you can revert billing data. The steps to resolve the issue depend on the specific case. In general, ensure that:
- Any documents that have not been posted are discarded. This removes the line items and prevents the document from being posted by accident.
- Any documents that have been posted are canceled by an opposite document. For example, each invoice must be canceled out by a credit note, and vice-versa. This creates a transaction that cancels out the original transaction.