PSA Direct for Jira Queue Status Fields

The PSA Direct for Jira Queue Status tab uses the following fields.

Field Description
Connector Flow Identifies the flow of the connector. For example, messages from Certinia Help connector to Atlassian Jira or vice-versa.
Connector ID Unique ID of the connection between the Certinia Help connector to Jira.
Correlation ID The unique ID of the related issue or worklog in Jira that is used for synchronization with PSA and vice-versa. This field automatically populates after synchronizing the object between PSA and Jira or vice-versa.
Date Date when the message queue events are created.
Issue ID Unique Jira ID of the issue.
Jira Issue Key The key to the Jira issue.
Jira Issue Type Indicated the type of Jira issue. For example, Epic, Story, etc. The Certinia Help Queue Status does not display the event type synced from Jira to PSA.
Jira Webhook Event

Display the Jira webhook event types:

  • IssueCreated
  • IssueUpdated
  • IssueDeleted
  • WorklogCreated
  • WorklogUpdated
  • WorklogDeleted
Note:

When two events are processed for the same Jira issue, only the first event is processed; the second event is skipped, and no notification is sent.
Jira Work Log Unique Jira ID of the work log.
Processing Message

The processing message will contain an error, information, warning, or no message related to the event status.

Note:

When two events are processed for the same Jira issue, only the first event is processed; the second event is skipped, and no notification is sent.
Start Date Date and timestamp when the message queue events are started.
Status

Status of the connector flow. For example,

  • "Failed" - Messages that failed to be processed.
  • "Pending" - Messages pending to be processed. For example, if the connector is paused.
  • "Skipped" - Messages that were skipped.
  • "Succeeded" - Messages successfully processed.
Unique ID Unique ID of the user that has originated or triggered the Jira Worklog event or Jira Issue event.
User ID Unique ID of the author that created the Jira Worklog or Jira Issue.

Buttons

Button Description
Rerun Reruns single or multiple messages that are in non-pending status.
Skip

Skip execution of single or multiple messages that are in pending status.
Refresh and reload the list of queue messages.
Defines and applies filters to PSA Direct for Jira queue status messages.