Approving a Customer Return

The approval process in your organization depends on the process your administrator has chosen and may differ from the process described here.

You can approve a customer return as follows:

1. Click the Customer Returns tab.
2. Select the customer return that you want to approve.
3. Click Submit for Approval.

After you submit a customer return for approval its status changes to "Submitted for Approval". If your customer return then gets approved in the approval process, its status changes to "Approved". Once a customer return has a status of "Approved" it cannot be deleted.

Note:

A customer return can only have a status of "Submitted for Approval" or "Approved" if:

• At least one customer return line is associated with the customer return.
• For any serialized items, the required serial numbers are associated with the corresponding customer return lines.

You can view the approval history of the customer return on the Approval History related list.