Field Sets

You can change the fields that are displayed in some Lightning components by changing the field sets associated with that component. This section contains information about the field sets packaged in Customer Success Cloud. For more information about changing the field set used by a component, see Setting up Customer Success Cloud.

For more information about editing field sets, see the Salesforce Help.

Warning:
Any changes you make to a packaged field set are lost when a package containing the field set is installed. The new field set overwrites the customized one. When this happens, you will need to re-apply your changes.
Notes:

If your Salesforce organization contains custom fields with the same API name as Customer Success Cloud fields, you cannot include these fields in a field set because the Customer Success Cloud namespace will be added to the field name of the field in the field set and it will therefore return the value of the Customer Success Cloud field.

We recommend adding a unique prefix to the API names of fields that you create.