Editing Playbook Tasks

Customer Success Cloud

You can edit playbook tasks from:

  • The Playbook Tasks tab
  • Success Tracker

For more information about editing playbook tasks, see About Playbook Tasks

Editing Playbook Tasks from the Playbooks Tasks Tab

To edit a playbook task from the Playbook Tasks tab:

  1. In the App Launcher, navigate to the Playbook Tasks tab.
  2. Do one of the following to display the edit window:
    • Click Show actions next to the playbook task that you want to edit, then click Edit.
    • Click the playbook task that you want to edit, then click Edit on the playbook task's record page.
  3. In the edit window, edit the information you want. The displayed fields might vary if your org uses custom record types. For more information, contact your administrator.
  4. Click Save to save the playbook task or Save & New to save the playbook task and create a new one.
Tip:

You can add, edit, or delete related playbook task assignments in the Related tab on the playbook task's record page.

Editing Playbook Tasks from Success Tracker

You can edit a playbook task from Success Tracker if:

  • The playbook task has an associated success plan. You can do it in the Success Tracker tab of the related success plan's record page.
  • The playbook task has an associated account. You can do it in the Success Plans tab of the related account's record page. If you cannot view this tab, contact your administrator.

If a playbook task is not associated with either a success plan or an account, you must edit it from the Playbook Tasks tab.

Note:

Depending on your org configuration, Success Tracker might be enabled on additional pages and workspaces in Customer Success Cloud. For more information, contact your administrator.