SECTIONSDeprecated Elements
Here you can find a summary of the elements deprecated in Customer Success Cloud over time.
Unless these elements contain data that your org relies on, we recommend that you do the following:
- In the case of deprecated elements, remove them from your layouts or restrict their access.
- In the case of removed elements, remove them from your org.
Any custom code or programs still referencing or using the deprecated elements will continue to work until they have been fully removed from the applicable Certinia packages.
If you have not already investigated alternative solutions, contact Certinia Customer Support.
Fields
|
Field Label |
Deprecated Field API Name |
Related Object API Name |
Deprecated Version |
Removed Version |
Replaced By |
New Object API Name |
Further Information |
|---|---|---|---|---|---|---|---|
| Account | Account__c | Objective__c | Winter 2025 | October 2025 | Parent Account | Parent_Account__c | Objective Fields |
| Account | Account__c | Objective__c | Winter 2025 | October 2025 | Parent Account | Parent_Account__c | Objective Fields |
| Lower Threshold | Lower_Threshold__c | Customer_Success_Metric__c | May 2024 | June 2024 | — | — | Use the respective field in the Customer Success Segment Metric object. |
| Role | Role__c | Resource_Pool__c | October 2024 | Winter 2026 | Resource Pool Role | — | Use the Resource Plan Role field in the Resource Pool object. |
| Success Plan | Success_Plan__c | Playbook__c | August 2024 | November 2024 | Success Plan | — | Use the Success Plan field in the Playbook object. |
| Upper Threshold | Upper_Threshold__c | Customer_Success_Metric__c | May 2024 | June 2024 | — | — | Use the respective field in the Customer Success Segment Metric object. |
| Weighting | Weighting__c | Customer_Success_Metric__c | May 2024 | June 2024 | — | — | Use the respective field in the Customer Success Segment Metric object. |
Validation Rules
|
Deprecated Validation Rule API Name |
Related Object API Name |
Deprecated Version |
Removed Version |
Replaced By |
Further Information |
|---|---|---|---|---|---|
| Unique_Parent_Objects | Playbook | Summer 2024 | Summer 2025 | — | — |
| Unique_Parent_Objects | Playbook Task | Summer 2024 | Summer 2025 | — | — |