SECTIONSNew Features and Enhancements in Customer Success Cloud – PSA Connector Winter 2026
The following new features have been introduced in the Winter 2026 release of Customer Success Cloud – PSA Connector.
If you are upgrading from a previous version, see Upgrading to Customer Success Cloud – PSA Connector Winter 2026. This provides a summary of the items that have been added for each feature and details of any required upgrade steps.
If you are upgrading from a version earlier than Summer 2025, check the documentation for previous releases for upgrade details.
Dependencies on Other Certinia Packages
Customer Success Cloud – PSA Connector Winter 2026 requires the following Certinia packages to be installed:
- Foundations Spring 2025 or later
- PSA Spring 2025 or later
- Customer Success Cloud Winter 2026 or later
You must install these packages before installing or upgrading to Customer Success Cloud – PSA Connector Winter 2026.
Fixes
Fixes are listed on the Known Issues page of the Certinia Community. You can access this page from the Community Support Hub. For a brief description of the issues that have been fixed in this version of Customer Success Cloud – PSA Connector, see the relevant section of the Known Issues page.