New Skill Suggestions for Resources Overview

New skill suggestions for resources are based on the skills from your assignments closed within the time period defined by your administrator and associated with a resource request.

Skill suggestions display in the Skills tab in the Manage Skills and Certifications window, enabling you to easily review and add them while you manage your skills. Suggested skills are ordered according to:

1. The number of assignments they were used for
2. The most recently closed assignment they were used for

Under the My Skills tab, a banner with the total number of suggested skills that you have available is displayed. You can click the link on the banner to view the suggestions in the Manage Skills and Certifications window. The total number is updated according to the suggested skills that you add or delete.

Note:

Your administrator defines the maximum number of suggestions that display in the Manage Skills and Certifications window. This means that if you have more suggestions than the defined limit, you will not see all the suggestions. To view more suggestions, you must add suggested skills. For more information, see Click Skills and Certifications | Manage on the relevant Lightning page or on the Services Delivery workspace.Select the Certifications tab. Details of your own certifications are displayed by default.[Optional] To manage another resource's skills or certifications:In the toolbar, select Other from the drop-down.Search for and select a resource.Note: Contact your administrator if this option is not visible.Click in the Attachments column for the relevant certification record.Note: The value in the Attachments column indicates the number of files currently attached. If the Attachments column is not displayed, right-click a column heading and select it from the Columns sub-menu.The Manage Attachments window is displayed. Files that are already attached are listed.[Optional] Click Upload Files or drag and drop files you want to attach. The image formats supported are JPEG, PNG, and PDF.Adding Skills and Certifications[Optional] Click next to an attachment to see a preview. In Experience Cloud sites, the record page of the attached file opens in a new browser tab instead.Note: In Experience Cloud sites, your administrator must set up a record detail page for the File object before you can view attachments. For more information, see Setting up the Manage Skills and Certifications Lightning Component.[Optional] Click next to an attachment to delete it.Click Close..

For each skill, you can view the number of assignments that the skill was used for. You can only view suggested skills for your user. Only skills that you do not already have assigned are displayed as suggestions. If your organization uses skills and certifications zones, you only view skills associated with your region, practice, and group. For more information, see Skill and Certification Zones.

You can receive notifications for new suggested skills if enabled by your administrator. You can click the notification to be redirected to the Manage Skills and Certifications window to view the suggestions.