Customer Success Cloud
G Account Account Expansion_Opportunity__c Expansion Opportunity +!!Expansion Opportunity Name!!Name -!!Account!!Account__c -!!Active!!Is_Active__c -!!Description!!Description__c -!!Expansion Opportunity Owner!!Expansion_Opportunity_Owner__c -!!Objective!!Objective__c #!!Owner is Current User!!Is_Owner_Current_User__c -!!Predicted Value!!Predicted_Value__c -!!Status!!Status__c -!!Success Plan!!Success_Plan__c Expansion_Opportunity__c->Account Objective__c Objective +!!Objective Name!!Name -!!Category!!Category__c #!!DEPRECATED: Account!!Account__c -!!End Date!!End_Date__c -!!Estimated Hours!!Estimated_Hours__c -!!Objective Owner!!Objective_Owner__c -!!Objective Type!!Objective_Type__c -!!Opportunity!!Opportunity__c #!!Owner is Current User!!Is_Current_User__c -!!Parent Account!!Parent_Account__c -!!Priority!!Priority__c -!!Start Date!!Start_Date__c -!!Status!!Status__c -!!Success Criteria!!Success_Criteria__c -!!Success Plan!!Success_Plan__c -!!Summary!!Summary__c -!!Template!!Is_Template__c Expansion_Opportunity__c->Objective__c Success_Plan__c Success Plan +!!Success Plan Name!!Name -!!Account!!Account__c #!!Annual Revenue!!Annual_Revenue__c -!!Challenges and Risks!!Challenges_and_Risks__c -!!Effective Date!!Effective_Date__c -!!Estimated Hours!!Estimated_Hours__c -!!Last Business Review!!Last_Business_Review__c -!!Next Business Review!!Next_Business_Review__c -!!Opportunity!!Opportunity__c #!!Owner is Current User!!Is_Current_User__c -!!Region!!Region__c -!!Role!!Role__c -!!Status!!Status__c -!!Success Plan Owner!!Success_Plan_Owner__c -!!Summary!!Summary__c -!!Template!!Is_Template__c Expansion_Opportunity__c->Success_Plan__c Expansion_Opportunity_Instance__c Expansion Opportunity Instance +!!Expansion Opportunity Instance ID!!Name -!!Expansion Opportunity!!Expansion_Opportunity__c -!!Opportunity!!Opportunity__c #!!Opportunity Amount!!Opportunity_Amount__c #!!Opportunity Close Date!!Opportunity_Close_Date__c #!!Opportunity Owner Name!!Opportunity_Owner_Name__c #!!Opportunity Stage!!Opportunity_Stage__c Expansion_Opportunity_Instance__c->Expansion_Opportunity__c Opportunity Opportunity Expansion_Opportunity_Instance__c->Opportunity Expansion_Opportunity_Product__c Expansion Opportunity Product +!!Expansion Opportunity Product ID!!Name -!!Expansion Opportunity!!Expansion_Opportunity__c -!!Product!!Product__c Expansion_Opportunity_Product__c->Expansion_Opportunity__c Product2 Product2 Expansion_Opportunity_Product__c->Product2 Objective__c->Account Objective__c->Opportunity Objective__c->Success_Plan__c Playbook__c Playbook +!!Playbook Name!!Name -!!Account!!Account__c -!!Active!!Is_Active__c -!!Completed!!Completed__c -!!Description!!Description__c #!!Duration (Days)!!Duration_Days__c -!!End Date!!End_Date__c -!!Estimated Hours!!Estimated_Hours__c -!!Expansion Opportunity!!Expansion_Opportunity__c -!!Objective!!Objective__c #!!Owner is Current User!!Is_Current_User__c -!!Playbook Owner!!Playbook_Owner__c -!!Playbook Status!!Playbook_Status__c #!!Playbook Status!!Status_Visual__c -!!Region!!Region__c -!!Role!!Role__c -!!Stage!!Stage__c -!!Start Date!!Start_Date__c -!!Success Plan!!Parent_Success_Plan__c -!!Team!!Team__c -!!Template!!Is_Template__c Playbook__c->Account Playbook__c->Expansion_Opportunity__c Playbook__c->Objective__c Playbook__c->Success_Plan__c Success_Plan__c->Account Success_Plan__c->Opportunity
© Copyright 2009–2026 Certinia Inc. All rights reserved. Various trademarks held by their respective owners.