Customer Success Cloud Data Dictionary

csc__Customer_Overview_Ranking_Settings__c

Label: CS Customer Overview Rank Settings

Contains settings that control the behavior of CS Cloud Customer Overview resource allocation ranking calculation in your org.

Field NameField LabelCreated in VersionDescriptionTypeRequiredDefault Value
csc__Account_Priority__c Account Priority Summer 2026 The priority of the account in the resource allocation ranking calculation. The default value is 2, where 1 is the highest priority, 2 is the next highest, and so on. Priority values must be unique.

Number(2,0) true 2
csc__Role_Priority__c Role Priority Summer 2026 The priority of the role in the resource allocation ranking calculation. The default value is 1, where 1 is the highest priority, 2 is the next highest, and so on. Priority values must be unique.

Number(2,0) true 1
csc__Success_Plan_Priority__c Success Plan Priority Summer 2026 The priority of the success plan in the resource allocation ranking calculation. The default value is 3, where 1 is the highest priority, 2 is the next highest, and so on. Priority values must be unique.

Number(2,0) true 3


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