Customer Success Cloud Data Dictionary

csc__Policy_Version__c

Label: CS Policy Version

Stores information about CS policy versions.

Field NameField LabelCreated in VersionDescriptionTypeRequiredDefault Value
csc__Content__c Policy Content Winter 2026 Content provided by the user for the policy version.

Html(131072)
csc__Execution_Instructions__c Execution Instructions Winter 2026 The AI-generated instructions for the processing of the policy version. Users can't edit these instructions.

Html(131072)
csc__Is_Default__c Is Default Winter 2026 If selected, sets the policy version as the default for further creation of other objects.

Checkbox false
csc__Policy_Header__c Header Winter 2026 Reference to the policy header associated with this version.

Looks up to: csc__Policy__c
MasterDetail
csc__Priority__c Priority September 2026 The priority of the policy version, used to rank the work suggestions it generates. The available picklist values come from the Priority global picklist value set. To change the priority, create a new policy version.

Picklist false
csc__Version_Number__c Version Number Winter 2026 Version number of the policy version.

Number(18,0) true


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