Updating Resource Requests

You can update, reschedule and delete multiple resource requests simultaneously when working with projects and opportunities.

Updating Resource Requests

To update resource requests from projects and opportunities, your administrator must:

  • Add PSA Actions: Resource Requests your default project, project detail, or opportunity record pages.
  • Ensure the Update Resource Requests link is shown in PSA Actions: Resource Requests by enabling the Show Update Resource Requests link.

For more information, see “App Builder” in the Salesforce Help.

To update multiple resource requests:

  1. On an opportunity or project record page, click Actions | Resource Requests | Update Resource Requests. The Update Resource Requests window opens. Resource requests with “Draft” and “Canceled” statuses are displayed, but resource requests with the statuses of “Assigned” and “Held” are not.
  2. Click Edit in one of the following fields and make your changes:
    • Resource Request ID
    • Resource Request Name
    • Resource Role
    • Status
    • Milestone
    • Requested Hours
    • Start Date
    • End Date
  3. Remove the value in the Resource Role field that you want to update and select a new role from the list.
  4. [Optional] In the Resource Request Id column, select multiple resource requests that you want to update in the Update Resource Requests window.
    1. Click Edit and update the details of one of the selected resource requests.
    2. Select the Update Selected Items checkbox.
    3. Click Apply. The multiple fields that you have updated are highlighted.
  5. [Optional] Select the resource requests that you want to remove from the project and click Delete.
  6. Review and close any success messages.
  7. Click Close.

Updating Resource Request Skills

To update and manage the resource request skills.

  1. To update the resource skills click | Manage Skills. The Manage Skills window opens.
  2. In the Skills Selection section, select Skill/Certification or Skill Set from the record selector field. By default, the Skill / Certification is selected.
  3. In the Search field, enter at least two characters of the skill or skill set and press Enter.
  4. [Optional] Click Show All Results for " ". The Select Skill / Certification window opens with the searched string in the Search field, and all the related items are displayed in the grid. You can customize the columns in the grid by adding custom field sets to the fields Skills Custom Lookup Columns and Skill Sets Custom Lookup Columns. For more information, see Skills Management Settings.
Note: The search is performed on all the columns available in the grid, providing greater options for searching the skills. The Search Results window shows up to 500 records.
  1. [Optional] Select the skill, certification, or skill set from the grid and click Select. The selected skill / certification or skill set is added to the Search field in the Skills Selection section.
  2. To add the skill, certification, or skill set to the table, click Add.
  3. Click to edit the Minimum Rating.
  4. [Optional] Click to select the skill type as Essential or Desirable in the Required Skill Type column.
  5. Deselect the skills from the skill set table that you don’t require. By default, all the skills in the skill set are selected.
  6. [Optional] Click | Remove Skill to remove the skills / certifications added.
  7. [Optional] Click | Remove Skill Set to remove the skill sets added.
  8. [Optional] Do one of the following:
    • Leave All Skills selected if you want the resource to have all the added skills.
    • Select Any Skill if you want the resource to have any one of the added skills.
  9. [Optional] Do one of the following:
    • Leave All Essential Skills selected if you want the resource to have all the added essential skills.
    • Select Any Essential Skill if you want the resource to have any one of the added essential skills.
  10. Click Save.

The Skills and Certifications column shows the latest updated resource skills and certifications.

Notes:

Your administrator must select Enable Desirable Skills in the Skills Managementcustom setting, to show the Required Skill Type column and mark the skills as essential or desirable.

When editing resource requests, if you click Manage Skills, it prompts you to either continue editing or discard the changes. If you continue editing, the latest changes are visible and if you select to discard the changes, the Manage Skills window opens.

Duplicate skills are not allowed in essential skills and desirable skills. A skill can either be essential or desirable, not both. Also, duplicate skills with different ratings are not allowed in Essential Skills.

Recalculating Resource Request Schedules

Note:

Your administrator can batch submit or schedule the recalculation of all rescheduled resource requests. See PSA Administration.

You can recalculate schedules for related resource requests on a project when project tasks or project task assignments are updated. Estimated hours on the parent project task are equally divided between all resource requests on the project.

Schedules exceeding 24 hours in a day are not updated or rescheduled.

See the following for more information:

To recalculate resource request schedules:

  1. On a Project page, click Resource Requests | Recalculate Resource Request Schedules.
  2. Click Recalculate.

Updating Multiple Resource Requests

Note:

You can only mass update resource requests which have not been assigned or held.

  1. On the applicable project or opportunity, from the Resource Requests related list, click Mass Update Resource Requests. The name of the project or opportunity is displayed.
  2. In the Quick Update Resource Requests area, enter the information you want to update. See Resource Request Fields for more information. To update Assign Skills and Certifications, see Mass Assigning Skills and Certifications to Resource Requests for more information.
Tip:

You can control the fields shown here using the mass-update-resource-request-fieldset-name field set. See Resource Request Settings for more information.

  1. In the Resource Requests Details area, select the resource requests you want to update and click Quick Update Selected Resource Requests. PSA updates the selected resource requests and displays them.
  2. Review the resource requests and make any changes required.
  3. Click Save Updated Resource Requests. PSA confirms that the resource requests have been updated.
  4. Click Back to Mass Update Resource Requests, Back to Project or Back to Opportunity to continue.

Updating Resource Requests Inline

  1. On the applicable project or opportunity, from the Resource Requests related list, click Mass Update Resource Requests. The name of the project or opportunity is displayed.
  2. In the Resource Requests Details area, for the resource requests you want to update, select them and enter the new information. See Resource Request Fields for more information.
    Tip:

    You can control the fields shown here using the mass-update-resource-request-fieldset-name field set. See Resource Request Settings for more information.

  3. Click Save Updated Resource Requests. PSA confirms that the resource requests have been updated.
  4. Click Back to Mass Update Resource Requests, Back to Project or Back to Opportunity to continue.

Mass Assigning Skills and Certifications to Resource Requests

  1. On a project or opportunity, from the Resource Requests related list, click Mass Update Resource Requests.
  2. In the Resource Requests Details area, select Assign Skills and Certifications.
  3. Add the required skills and certifications. See Skills Management Overview for more information.
  4. Click Add more to include further skills and certifications records, or Remove to delete them.
  5. Click Done.
  6. In the Resource Requests Details area, select the resource requests you want to update and click Quick Update Selected Resource Requests. PSA updates the selected resource requests and displays them.
  7. Review the resource requests and make any changes required.
  8. Click Save Updated Resource Requests. PSA confirms that the resource requests have been updated.
  9. Click Back to Mass Update Resource Requests, Back to Project or Back to Opportunity to continue.

Rescheduling Resource Requests

You can conveniently recalculate schedules for related resource requests on a project when project tasks or project task assignments have been updated. However, schedules exceeding 24 hours in a day will not be updated or rescheduled. See auto-recalculate-schedule-for-held-resource-requests and Eligible for Schedule Recalculation for more information about controlling this feature.

To Reschedule Resource Requests:

On the project's Resource Request related list, click Reschedule Resource Requests.

Note:

Your administrator can batch submit or schedule the recalculation of all rescheduled resource requests. See PSA Administration.

Deleting Resource Requests

  1. On a project or opportunity, from the Resource Requests related list, click Mass Update Resource Requests. The name of the project or opportunity is displayed.
  2. In the Resource Requests Details area, select the resource requests you want to delete.
  3. Click Delete Resource Requests. PSA deletes the resource requests.
  4. Click Back to Project or Back to Opportunity to continue.