Running the Accounts Receivable Write-Off Process

Note:

If you are running the write-off process across multiple currencies, a default write-off limit must be set up for each accounting currency per company. Any records that do not have a default write-off limit will not be retrieved by the process. For more information, see Accounting Currency Fields

To run the accounts receivable write-off process:

  1. Click the Accounts Receivable Write-Off link from the Accounting Task Launcher, within Accounts Receivable Processes.
  2. Select the companies you want to run this process for. Then, click Next.
  3. Enter your filter criteria. SeeAccounts Receivable Write-Off Fields for details.
  4. By default, the option Preview and select records is selected. This enables you to select specific documents. Go to step 6. Alternatively, select Write-Off all to open the summary of all of the eligible records. Go to step 7.
  5. [Optional] The preview page displays up to 10,000 of the records matching the criteria entered in the previous step. Ensure all of the records needed to complete the write-off have been selected, any records that have been deselected will be excluded and will not be written-off. Note that if the records retrieved exceeds the maximum preview amount allowed of 10,000, you will not be able to deselect or select any records, however the Write-Off process will still complete for all eligible records retrieved based on your criteria. Click Back to refine your criteria, to be able to deselect and select records if required. Click next.
  6. Running the Write-Off process will create journals to reflect the write-offs that were processed. On this page, enter information which will be included in the journals created.
  7. [Optional] You can be able to select a local GLA depending on how your administrator has configured your org.
  8. Click Start Now to run the process.

You will receive an email when the write-off process has completed.

System administrators must assign the FDN AsyncApi - Process permission set to users that perform the write-off process, to enable them to view the Process Runs tab. When the Write-Off all option is selected, empty process runs are created if there are no documents for the accounts receivable write-off process to write-off. For more information, see Process Runs.

Note:

It is not possible for multiple users to run this process for the same company, at the same time. If the process is required by different users for different accounts within the same company, they cannot be run at the same time.

Local GLAs can only be selected while configuring the Write-Off process if:

  • The process is being run in single company mode, and the selected company has a local chart of account structure assigned.
  • You are set up to use the local account for the selected company.

This process will fail and no journals will be created if it is run against a period which has been hard closed, as the journal created will not be able to be posted to a period.
The accounts receivable write-off process does not currently support writing-off invoices with negative outstanding values. If an invoice has decimal values, the Flexible Decimal Places feature must be enabled to write off these invoices using the accounts receivable write-off process. For more information, see Enabling the Flexible Decimal Places Feature.