Editing Playbook Tasks

You can edit playbook tasks from:

  • The Playbook Tasks tab
  • Success Tracker

Editing Playbook Tasks from the Playbooks Tasks Tab

To edit a playbook task from the Playbook Tasks tab:

  1. In the App Launcher, navigate to the Playbook Tasks tab.
  2. Do one of the following to display the edit window:
    • Click Show actions next to the playbook task that you want to edit, then click Edit.
    • Click the playbook task that you want to edit, then click Edit on the playbook task's record page.
  3. In the edit window, edit the information you want.
  4. Click Save to save the playbook task or Save & New to save the playbook task and create a new one.
Tip:

You can add, edit, or delete related playbook task assignments in the Related subtab on the playbook task's record page.

Editing Playbook Tasks from Success Tracker

You can edit a playbook task from Success Tracker if:

  • The playbook task has an associated success plan. You can do it in the Success Tracker subtab of the related success plan's record page.
  • The playbook task has an associated account. You can do it in the Success Plans subtab of the related account's record page. If you cannot view this subtab, contact your administrator.

If a playbook task is not associated with either a success plan or an account, you must edit it from the Playbook Tasks tab.

To edit a playbook task associated with a success plan from Success Tracker:

  1. In the App Launcher, navigate to the Success Plans tab.
  2. Click the success plan that the playbook task belongs to. The success plan's record page displays.
  3. On the success plan's record page, click the Success Tracker subtab.
  4. In the Success Tracker grid, select the checkbox next to the playbook task that you want to edit. To view the playbook task you want, you might need to click next to its related objective and playbook.
  5. Click Edit in the toolbar. The edit window displays.
  6. Edit the information you want.
  7. Click Save.
Tip:

When displayed on a success plan record page, Success Tracker also enables you to edit the success plan's related objectives and playbooks.

To edit a playbook task associated with an account from Success Tracker:

  1. In the App Launcher, navigate to the Accounts tab.
  2. Click the account that the playbook task belongs to. The account's record page displays.
  3. On the account's record page, click the Success Plans subtab. If you cannot view this subtab, contact your administrator.
  4. In the Success Tracker grid, select the checkbox next to the playbook task that you want to edit. To view the playbook task you want, you might need to click next to its related success plan, objective, and playbook.
  5. Click Edit in the toolbar. The edit window displays.
  6. Edit the information you want.
  7. Click Save.
Tip:

When displayed on an account record page, Success Tracker also enables you to edit the account's related success plans, objectives, and playbooks.

Note:

Depending on your org configuration, Success Tracker might be enabled on additional pages and workspaces in Customer Success Cloud. For more information, contact your administrator.