Creating or Updating Users with Foundations User Management
When you have created or imported your user information records, you can run the Apply User Information job to create or update Salesforce users. For more information about user information records, see Creating User Information and Importing User Information.
When the job runs, Foundations updates records based on their status:
- For records with status "Pending Create", Foundations creates a new active Salesforce user. The Salesforce user name is created by concatenating the First Name and Last Name fields. When complete, the Status field on the user information record is set to “Active”.
- For records with status "Pending Update", Foundations applies the changes specified on the user information record to the Salesforce user record. A Salesforce user record must exist before it can be updated.
- For records with status "Pending Deactivation", Foundations deactivates the Salesforce user, but does not delete their user details. When complete, the Status field on the user information record is set to “Deactivated”.
- For records with status "Pending Activation", Foundations activates the existing Salesforce user record and notified that they must change their password.
We recommend that you reset the Salesforce password for each newly-activated user. When you reset a user's password, Salesforce sends them an email that contains instructions and a link to specify their new password. For more information about resetting user passwords, see the Salesforce Help.
To view error details, go to the Scheduled Jobs tab, select Apply User Information, and check the logs related to the scheduled job run record.