Credit Invoices to Sales Credit Notes

Order and Inventory Management – FinancialForce Connector enables you to create sales credit notes in Accounting from partial or full credit invoices issued to your customers in Order and Inventory Management, so that your Accounts Receivable department can process the sales credit note.

For more information about these objects, see the following:

Eligible Credit Invoices

For a sales credit note to be created from a credit invoice, all the following must be true:

  • The related Order and Inventory Management invoice must be linked to a completed sales invoice in Accounting.
  • The related Order and Inventory Management invoice must not be linked to a sales credit note in Accounting. This happens when a sales credit note is created as part of the void process.
  • The credit invoice must not be linked to a billing document.

Creating Sales Credit Notes

You can create sales credit notes from credit invoices in several ways:

Mappings

The following table lists how fields on the Credit Invoice object map to the relevant fields on the Sales Credit Note object. In some cases, the connector looks up information from related records or provides static values.

Note:

Your administrator might have changed the default mappings or added custom mappings.

Default Mappings between Credit Invoice Fields and Sales Credit Note Fields
Credit Invoice Field Static Value Sales Credit Note Field
Accounting Credit Invoice Date   Credit Note Date
Credit Invoice Due Date   Due Date
Credit Invoice Name   Customer Reference
Invoicing   OIM Invoice
Invoicing > Accounting Company   Company
Invoicing > Sales Invoice   Invoice
Invoicing > Sales Invoice > Account   Account
Invoicing > Sales Invoice > Dimension 1   Dimension 1
Invoicing > Sales Invoice > Dimension 2   Dimension 2
Invoicing > Sales Invoice > Dimension 3   Dimension 3
Invoicing > Sales Invoice > Dimension 4   Dimension 4
Invoicing > Sales Invoice > Invoice Currency   Credit Note Currency
Invoicing > Sales Invoice > Invoice Date   Invoice Date
Invoicing > Sales Order > Engagement   Engagement
Record ID   Credit Invoice
  Credit from SCM Credit Note Reason
  Credit partial invoice Credit Note Description
  Deselected (false) Derive Due Date
  Deselected (false) Derive Currency
  Deselected (false) Copy Default Printed Text Definitions
  Deselected (false) Copy Account Values
  Selected (true) Derive Period

Once a sales credit note is created from a credit invoice, the Export Status field on the credit invoice is set to "Exported" and the Sales Credit Note field is populated with the newly created sales credit note.

Note:

If the credit invoice contains more lines than the limit defined by your administrator, multiple sales credit notes are created for the credit invoice. When this happens, the Sales Credit Note field is populated with the last sales credit note that was created. You can view all the sales credit notes linked to a credit invoice in the Sales Credit Notes related list. For more information, contact your administrator and see Sales Credit Note Line Limit.

Line Items

When creating the sales credit note, credit invoice lines are used to create sales credit note line items.

The following table lists how fields on the Credit Invoice Line object map to the relevant fields on the Sales Credit Note Line Item object. Most field values are retrieved from the related records. In some cases, the connector provides static values.

Default Mappings between Credit Invoice Line Fields and Sales Credit Note Line Item Fields
Credit Invoice Line Field Static Value Sales Credit Note Line Item Field
Amount   Unit Price
Invoice Line Item   OIM Invoice Line
Invoice Line Item > Invoicing > Accounting Company   Company
Invoice Line Item > Sales Invoice Line Item > Dimension 1   Dimension 1
Invoice Line Item > Sales Invoice Line Item > Dimension 2   Dimension 2
Invoice Line Item > Sales Invoice Line Item > Dimension 3   Dimension 3
Invoice Line Item > Sales Invoice Line Item > Dimension 4   Dimension 4
Invoice Line Item > Sales Invoice Line Item > Item Name   Item Name
Invoice Line Item > Sales Invoice Line Item > Line Description   Line Description
Invoice Line Item > Sales Invoice Line Item > Line Number   Line Number
Invoice Line Item > Sales Invoice Line Item > Product Name   Product Name
Invoice Line Item > Sales Invoice Line Item > Unit of Work   Unit of Work
Record ID   Credit Invoice Line
  1 Quantity