AI Summaries Lightning Component Permissions

Note:

This feature is part of the Certinia Early Adopter Program. This program is only available to a limited number of customers.

These permissions are for the CSC AI Summaries: CS Activities Lightning component, which you can add to record pages.

The following Apex class access is required.

Apex Class Access
Apex Class Access Description Mandatory
GenAiAvailabilityController Enabled Required to use AI features in Customer Success Cloud. Yes
PlaybookSummaryController Enabled Required to use playbook AI summary features in Customer Success Cloud. No
SummaryController Enabled Required to use AI summary features in Customer Success Cloud. Yes
TelemetryLoggerController Enabled Required to log data in Telemetry. Yes

For information on Apex class access, search for "Apex Class Access" in the Salesforce Help.