SECTIONSCertinia Work Reallocation Agent Actions
An agent action is a single task that an agent can perform. Actions are grouped into topics to define a job that an agent performs. For more information, see the Salesforce Help.
The Certinia Work Reallocation agent includes the following actions.
| Action | Description | Topics |
|---|---|---|
| Create Plan for Assignment Reallocation | Creates a plan to reallocate assignments from a natural language request provided by the user. | Assignment Reallocation |
| Execute Plan | Executes a smart action plan. |