SECTIONSCertinia Work Reallocation Agent Topics
An agent topic is a group of actions that relate to a particular job performed by agents. Topics define an agent's capabilities. For more information, see the Salesforce Help.
The Certinia Work Reallocation agent includes the following topics.
| Topic | Description | Actions |
|---|---|---|
| Assignment Reallocation | Reallocates assignments by searching for suitable resources and swapping the resource on the assignment, splitting the assignment to a new resource request, or replacing the assignment with a resource request to reallocate later. |
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