Setting up the Skills and Certifications Workspace

Installing the Workspace

PSA Workspaces is not currently part of the PSA core product. Contact the Onboarding Team to have the PSA Workspaces package installed into your org.

Complete the following setup for your users to access the Skills and Certifications Workspace:

  1. The PSA - Workspaces - Skills and Certifications permission set provides access to the Skills and Certifications Workspace. Assign the PSA - Workspaces - Skills and Certifications permission set to the users that require access to the workspace.

  2. The workspace links to various parts of the product and is populated by the relevant records. To view the workspace correctly with populated data, you must ensure that your users have the necessary permissions sets to access the following objects:

    • Assignment
    • Contact
    • Expenses
    • Expense Reports
    • Project
    • Rate Cards
    • Resource Request
    • Skill
    • Timecards
    • Time Period
    • Utilization Detail
    • Utilization Results
    • Utilization Summary
  3. Manually add the Skills and Certifications Workspace tab to any apps. By adding this tab to the relevant apps you gain maximum benefit from the Skills and Certifications Workspace, supporting your workflows, and reducing the time needed to access the information required in your role.
    The PSA - Workspaces - Skills and Certifications permission set provides access to the Skills and Certifications Workspace.
  4. Add the Skills and Certifications Workspace tab permission on the profiles that require access to the workspace.
  5. Apply for the tab permissions on the Time Entry and Multiple Expense UI Entry after the package installation is completed.
  6. Set up sharing by groups or roles for the users that you want to access the Skill or Certifications by Role report. Applying the appropriate sharing settings for groups and roles determines how the report is displayed for different users.

For more information about editing and assigning permission sets, adding tabs to apps and profiles, sharing reports, and configuring apps, see the Salesforce Help.