Upgrading to PSA AI Agent Service Summer 2026

This page describes the changes to make when upgrading to Summer 2026.

See the Upgrade Steps section under each feature for details of any action required. If you don't want to use or upgrade an optional feature, you can skip the upgrade steps for that feature. To perform upgrade steps in your org, you must be assigned administrator permissions.

See the Included in This Feature section under each feature for details of items such as objects, fields, or buttons that have been added in this release.

If you are upgrading from a version earlier than Spring 2026, check the documentation for previous releases for upgrade details.

Note:

Where new objects, fields, or buttons have been added for a feature, we recommend that you add them to any relevant page layouts, profiles, and permission sets. For information on how to do this, see the Salesforce Help.

For information on new features and changes to existing features in Summer 2026, see New Features and Enhancements in PSA AI Agent Service Summer 2026.

Enhance Certinia Project Assistant Agent

Upgrade Steps

To upgrade this feature to Summer 2026, take the following action.

Action Further Information
Delete the existing Certinia Project Assistant Agent and recreate it. Creating Certinia Project Assistant Agent

Included in This Feature

This section details the items that have been added, updated, or deleted in this release.

Agent Topics

Agent Topics Added in Summer 2026
Template Agent Topic Further Information
Certinia Project Assistant Agent Project Tasks Analysis Certinia Project Assistant Agent Topics
Certinia Project Assistant Agent Assignment Analysis Certinia Project Assistant Agent Topics

Agent Actions

Agent Actions Added in Summer 2026
Topic Agent Action Further Information
Project Tasks Analysis Query Project Tasks for Specified Records Certinia Project Assistant Agent Actions
Assignment Analysis Query Assignments for Specified Records Certinia Project Assistant Agent Actions
Assignment Analysis Analyze Assignment Hours Variance Certinia Project Assistant Agent Actions

Analyze Impact Using Certinia Project Assistant Agent

Upgrade Steps

To upgrade this feature to Summer 2026, take the following action.

Action Further Information
Delete the existing Certinia Project Assistant Agent and recreate it. Creating Certinia Project Assistant Agent

Utilize Project GenAI Summaries in Agents and the Certinia Project Assistant Agent

Upgrade Steps

To upgrade this feature to Summer 2026, take the following action.

Upgrade Steps for Summer 2026
Action Further Information
To generate project summaries from the Certinia Project Assistant Agent, delete the existing agent and recreate it so that it includes the Project Summarization topic. Creating Certinia Project Assistant Agent

Included in This Feature

This section details the items that have been added, updated, or deleted in this release.

Agent Topics

Agent Topic Added in Summer 2026
Template Agent Topic Further Information
Certinia Project Assistant Agent Project Summarization Certinia Project Assistant Agent Topics

Agent Actions

Agent Actions Added in Summer 2026
Topic Agent Action Further Information
Project Summarization Generate Project Summary Certinia Project Assistant Agent Actions
Project Summarization Get Available Project Summaries Certinia Project Assistant Agent Actions

Invocable Actions

Invocable Actions Added in Summer 2026
Invocable Action Description Further Information
Generate Project Summary Generates an AI-powered summary for a single project. Project Summary Actions
Get Available Project Summaries Lists the project summary types that are available to generate in your org. Project Summary Actions