When the BC Opportunity to Contract Integration feature is enabled in Feature Console, you can automatically replace existing contracts with new ones, so providing an automatic sales workflow. By default, a replacement contract is created automatically from an opportunity when:
The Opportunity has Type "Existing Customer - Replacement"
The Original Opportunity has a related active contract
The Opportunity is moved to Stage "Closed Won"
When a replacement contract is created, the original contract is automatically updated with an end date of the day before the replacement contract starts. For example, if the replacement contract starts on May 4, 2017, then the original contract end date changes to May 3, 2017.
When a contract is ended before its end date:
If the new end date is before today, the status of the contract is set to "Expired".
If the new end date is today or later, the status of the contract remains "Active" until the end date is reached.
The original end date of the contract is recorded in the Original End Date field. This enables you to renew the contract at a later date using the same duration of the contract before it was ended.
Draft billing documents and billing schedules that have not yet been billed are deleted.
Billing schedules are regenerated up to the new end date of the contract.
Change requests with an Approval Status other than "Rejected" are deleted.
Draft renewals associated with the contract are deleted.
The following process is correct for the default setup. Depending on your system setup, you may need to enter information in different fields.
When a contract is replaced, no reason for ending the contract or notes are recorded.
To create a replacement contract from an opportunity:
If you need to do so, complete these fields on the Details page of the opportunity from which you want to create the replacement contract:
Account Name
Contract Start Date
[Optional] Complete these fields on the opportunity, which are to be copied to the replacement contract:
Company
Contract End Date
Contract First Bill Date
Opportunity Name
[Optional] Complete the fields on each opportunity product, which are to be copied to the contract line items on the replacement contract:
Billing Term
Billing Type
Contract Line End Date
Contract Line First Bill Date
Contract Line Start Date
Plan Name
Product
Quantity
Sales Price
Unit of Measure
Select the Type "Existing Customer - Replacement".
Select the Stage "Closed Won".
Click Save.
Your replacement contract is created, and the original contract will end the day before the new contract starts. For more information about the ending of contracts, see Ending Contracts.
View Tutorial