CS Cloud Resource Fields

The CS Cloud resource record includes the following fields.

* – Mandatory field

Field:	Description:
Active	If selected, the resource is active.
Contact	The contact associated with the resource. This field is populated when a PSA resource has been assigned to a playbook task. It is populated by Customer Success Cloud – PSA Connector and cannot be edited.
Email	The resource's email.
First Name	The resource’s first name.
Last Name*	The resource’s last name.
PSA Resource	The PSA resource associated with the resource. This field is populated when a PSA resource has been assigned to a playbook task. It is populated by Customer Success Cloud – PSA Connector and cannot be edited. Note: If the playbook task assignment associated with the resource is deleted, the resource will also be deleted if there are no other playbook task assignments associated with it.
Role	The resource's role.
Salesforce User	The user associated with the resource.