Playbook Fields

The Playbook object includes the following fields.

R – Read-only

Playbook Fields

Field

  Description
Account   The account that relates to the playbook.
Active   If selected, the playbook is active.
DEPRECATED: Success Plan   This field is obsolete. Instead, you can use the Success Plan field to associate your success plan with a playbook.
Description   The description of the playbook. For more information about the formatting options available in the rich text editor, see the Salesforce Help.
Duration (Days)   The duration of the playbook in days.
End Date   The date the playbook ends.
Objective   The objective that relates to the playbook.
Owner is Current User   If selected, the owner for the playbook is the current Salesforce user.
Playbook Owner   The owner of the playbook. The playbook owner must be an active resource.
Playbook Status   The current status of the playbook.
Playbook Status   The current status of the playbook displayed as a color.
Record Type R The type of the playbook record. This field displays only if your administrator has created one or more record types for this object and added this field to the necessary page layouts. The user can select a record type when creating a new playbook record from the Actions panel. If only one record type has been created for this object, that record is selected by default. For more information, see Setting up Customer Success Cloud.
Role   The resource role associated with the playbook. The Role global picklist value set contains the options available in this picklist field. This field is mandatory when automatically allocating resources to the playbook.
Stage   The current stage of the playbook.
Start Date   The date the playbook starts.
Success Plan   The success plan that relates to the playbook.
Team   The team associated with the playbook.
Template   If selected, the playbook is a template.

Buttons

Key: L - Only available on the Lightning version of the page.

Playbook Buttons

Button

Description
Clone Playbook L Opens the Clone Playbook window enabling you to create a new playbook or playbook template from an existing playbook.