certinia__Chat_Session__c
Label: Chat Session Stores details of a chat conversation between a user and an AI agent.
| certinia__Agent_Key__c |
Agent Key |
Summer 2026 |
The stable key of the agent that the session was started with. Set once at session creation; never updated. For system use.
|
Text(255) |
false |
|
| certinia__Last_Activity__c |
Last Activity Date |
Summer 2026 |
The date and time of the most recent message in the chat session.
|
DateTime |
true |
|
| certinia__Last_Heartbeat_At__c |
Last Heartbeat |
September 2026 |
The date and time the agent last confirmed that the current turn is still running. The agent sends this only after a period of silence, so a busy turn leaves the field unchanged.
|
DateTime |
false |
|
| certinia__Started_At__c |
Start Date |
Summer 2026 |
The date and time the chat session started.
|
DateTime |
true |
|
| certinia__Status__c |
Status |
Summer 2026 |
The current status of the chat session.
|
Picklist:
Active
Closed
Timed Out |
true |
|
| certinia__Thread_Id__c |
Thread ID |
Summer 2026 |
The unique thread identifier from the AI Connector.
|
Text(255) |
true |
|
| certinia__Turn_Stale_After_Ms__c |
Turn Stale After (ms) |
September 2026 |
The silence, in milliseconds, after which the chat window reports that the agent cannot respond right now. The agent declares this value when it accepts a turn.
|
Number(9,0) |
false |
|
| certinia__User__c |
User |
Summer 2026 |
The user who initiated the chat session.
Looks up to: User
|
Lookup |
false |
|
| 