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Handling Errors in Payments

You may get one or more of errors during the life of a payment proposalList of the accounts and transactions you are planning to pay or collect subscriptions from, on a specified date, using a specified bank account.. You are notified by email of the success or failure of some operations.

The failed proposals are indicated by a payment status of "Error". Some examples are as follows:

One or more transactions are no longer available or have the wrong data

Stages: Retrieve, Save, Pay

If any of these processes fail because one or more transactions are no longer available, or have the wrong data, the process is completed for the valid transactions. A link to a list of excluded transactions and a reason for the failure is provided.

At the Pay (post and match) stage, you have two options:

• Resubmit

  View the list of excluded transactions, take appropriate action, and then resubmit the payment.

• Discard

  Excluded transactions are removed from the payment. These transaction lines become "Available" again.

Not enough active check numbers

Stage: Check Numbering

If there are not enough available check numbers in the active range, you will receive a message. If this happens:

1. Click Cancel.
2. Locate the relevant bank account details.
3. Scroll down to the check ranges related list.
4. Create and activate a new check range, or extend an existing one. Make sure the active check range has enough available check numbers for the current payment.
5. Return to the "Selected" payment proposal.
6. Click Pay a second time.

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