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Refunding an Overpaid Receipt

How do I pay a customer that has overpaid?

To refund an overpaid receipt:

  1. Make sure the customer account has a credit balance.
  2. When doing the payment run, change the general ledger account from Accounts Payable Control to Accounts Receivable Control.

The customer account will be selected for payment.

Related Concepts

About Payments and Collections

About Canceling Checks and Electronic Payments

What is a Payment Template?

About Check Ranges and Numbers

Related Tasks

Making a Payment or Collection

Displaying Payment Details

Canceling Checks or Electronic Payments

Handling Errors in Payments

Handling Errors in Cancel Payments

Discarding a Payment Proposal

Clearing Payment History

Using the Payment Selection Tab

Reference

Payment Fields

Cancel Payment Criteria Fields

Cancel Payment Control and Log Fields

Payment Numbering Fields

Matching Reference Fields

Payment Settings

Payment Selection Fields

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