Allocate Resources Fields

The Allocate Resources window enables you to view and select the resources you want to allocate to a record.

Fields

The following table describes the fields displayed in the Allocate Resources window.

Fields in the Allocate Resources Window
Fields

Description

Search Search for a resource you want to allocate to the record using two or more characters that appear anywhere in the resource's name.

Columns

The following table describes the columns displayed in the Available Resources table of the Allocate Resources window.

Columns in the Available Resources table
Column

Description

Accounts The number of accounts associated with the resource.
Rank

The resource's rank, which is determined by the following criteria, in order:

  1. Role: Resources with the role of customer success manager are ranked the highest.
  2. Accounts: Resources with the lowest number of active accounts are ranked higher.
  3. Success Plans: Resources with the lowest number of active success plans are ranked higher.
Resource Name The name of the resource.
Role The role of the resource.
Success Plans The number of success plans associated with the resource.
Time Zone The time zone ID for the resource.

Buttons

The following table describes the buttons available in the Allocate Resources window.

Buttons in the Allocate Resources window
Button Name

Description

Open filters panel Open Filters Panel Opens the filters panel, which enables you to filter the resources available to allocate to the record by resource name, role, or time zone.
Close filters panel Close Filters Panel Closes the filters panel.