Creating a Jira Issue from a PSA Project

If you use the PSA Direct for Jira and your PSA projects are mapped to Jira issues, you can create Jira issues from PSA projects.

To create a Jira issue from a PSA project:

  1. Navigate to the Projects tab.
  2. Open the project that you want to create a Jira issue from.
  3. In the Jira Project field, select the Jira key of the project that you want to create the issue in. If your project is not listed, contact your administrator.
  4. Select the Sync with Jira checkbox.
  5. Click Save.

    The connector automatically creates a Jira issue of a predefined type for the PSA project. Once the synchronization finishes, the Jira Correlation ID field populates with the ID of the issue in Jira. For more information, see Synchronizing Jira Issues to PSA Project Tasks .

  6. [Optional] Click View Project in Jira from the Jira Project URL field to open the related issue in Jira. If an error occurs with the hyperlink that redirects to the related issue in Jira, it is recommended to you that you perform step 3 of Upgrade PSA Direct for Jira feature in Feature Console. For more information, see Upgrading PSA Direct for Jira Connector.

If an error occurs during the synchronization, the connector sends you an email notification and creates a Foundations error message. For more information, see Viewing PSA Direct for Jira Error Messages .