Creating a Customer Return Receipt
Once a customer return is approved it can be received at the designated receiving warehouse. The warehouse operative receipts the returned items arriving at the receiving warehouse.
To create a receipt for a customer return:
- Click the Receipts tab.
- Click New.
- Select CRET Receipt from the receipt type drop-down list.
- Select the customer return you want to receive from the customer return lookup.
- Click Continue.
- Select the customer return lines you want to receive.
- [Optional] Update the quantity received field with the new value as required.
- Click Create Receipt.
The customer return status will update to "Received" when all the lines have been received.
Selecting Serial Numbers for a Customer Return Receipt
If any items on the customer return are serialized items, a serial number selection page opens after you click Create Receipt.
You can select the required serial numbers as follows:
- For the first customer return line, select the received serial numbers from the Available Serial Numbers list.
- Click to add them to the Selected Serial Numbers list.
- Repeat steps 1 and 2 for each of the customer return lines.
- Click Save.