Certinia Staffing Agent Topics

Note:

This feature is part of the Certinia Early Adopter Program. This program is only available to a limited number of customers. For more information, contact your Customer Success Manager.

An agent topic is a group of actions that relate to a particular job performed by agents. Topics define an agent's capabilities. For more information, see the Salesforce Help.

The Certinia Staffing agent includes the following topics.

Certinia Staffing Agent Topics
Topic Description Actions
Assignment Reallocation Reallocates assignments that resources are assigned to by searching for suitable resources and swapping the resource on the assignment, or splitting the assignment to a new resource request.
  • Create Plan for Assignment Reallocation
  • Execute Plan