Customer Success Cloud Invocable Action Reference

ActionCSPFT

Creates one or more Success Plans from a template, copying the full child hierarchy of Objectives, Playbooks, Tasks, and Skills. Child records are populated asynchronously unless Is Asynchronous Process is set to false (recommended setting for agents).

PropertyValue
LabelCreate Success Plan from Template
CategorySuccess Management
SinceMay 2023
Read-onlyNo
Supports AgentsYes
Supports FlowsYes
Async ActionYes
Keywords

Request Parameters

FieldTypeLabelDescriptionRequired
TemplateSuccessPlanIdIdTemplate Success Plan IDThe template success plan ID used as a template to create a new success plan.Yes
SuccessPlanNameStringSuccess Plan NameName for the new Success Plan.Yes
IsTemplateBooleanIs TemplateIndicates if the cloned success plan is a template.Yes
SuccessPlanOwnerIdSuccess Plan OwnerThe success plan owner.No
AccountIdIdAccount IDThe account ID.No
StatusStringStatusThe success plan status.No
EffectiveDateDateEffective DateThe date the success plan is effective from.No
LastBusinessReviewDateLast Business ReviewThe date of the last business review for the account that relates to the success plan.No
NextBusinessReviewDateNext Business ReviewThe date of the next business review for the account that relates to the success plan.No
SummaryStringSummaryA summary of the cloned success plan.No
ChallengesAndRisksStringChallenges and RisksA summary of the challenges and risks identified in the cloned success plan.No
EstimatedHoursDoubleEstimated HoursThe estimated time in hours for this success plan.No
CopySkillsFromPlaybookBooleanCopy CS Skills From PlaybookWhen true, CS Skills are copied from the template Playbooks to the new Playbooks.No
CopySkillsFromSuccessPlanBooleanCopy CS Skills From Success PlanWhen true, CS Skills are copied from the template Success Plan to the new Success Plan.No
IsAsynchronousProcessBooleanIs Asynchronous ProcessWhen false, child records are created in the same transaction. Defaults to true (asynchronous).No

Response Parameters

FieldTypeLabelDescriptionRequired
IsSuccessBooleanIs SuccessTrue if the Success Plan was successfully created.No
NewSuccessPlanIdIdNew Success Plan IDID of the newly created Success Plan.No
QueuedJobIdIdQueued Job IDThe CreateSuccessPlanFromTemplateService may spawn a Queueable to complete the work in a later transaction. When that happens, this is the ID of the AsyncApexJob that controls work. The record can be queried to monitor its status.No
ErrorStringStringErrorStores exception messages that occur when executing methods from CreateSuccessPlanFromTemplateService.No
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