ActionProcessPolicies
Generates a work suggestion with an AI-generated title for a given account and event description.
| Property | Value |
|---|
| Label | Process Policies |
| Category | AI |
| Since | Winter 2026 |
| Read-only | No |
| Supports Agents | Yes |
| Supports Flows | Yes |
| Async Action | No |
| Keywords | — |
Request Parameters
| Field | Type | Label | Description | Required |
|---|
AccountRecord | Account | Account | Account record for which you want to generate work suggestions. The record must include a valid ID. | Yes |
EventDescription | String | Event Description | Description of the event triggering the work suggestions. | Yes |
Response Parameters
| Field | Type | Label | Description | Required |
|---|
IsSuccess | Boolean | IsSuccess | Indicates whether the work suggestion generation was successfully completed. | No |
NewWorkSuggestionId | Id | NewWorkSuggestionId | The newly created work suggestion record ID. | No |
NoPolicyFound | Boolean | NoPolicyFound | Indicates that no matching policy was found for the event. This is a successful outcome, not an error, and no work suggestion is created. | No |
ErrorMessage | String | Error | Stores exception messages that occur when executing methods from ProcessPoliciesService. | No |
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